General Terms And Conditions


For private persons outside of Germany.

Contractual partner
Kerazo - Own: Falko Kunze e.K.
Kyhnaer Weg 10
04509 Delitzsch


Withdrawal outside of Germany

Right of withdrawal

You have the right to withdraw from this contract within thirty (30) days without giving any reason.

The withdrawal period will expire after thirty (30) days from the day on which you acquire, or a third party other than the carrier and indicat ed by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us
Kyhnaer Weg 10
04509 Delitzsch
Tel. +49 (0) 34202 9962-0
Fax. +49 (0) 34202 9962-88

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model with drawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of pay ment as you used for the initial transaction, unless you have expressly agreed other wise; in any event, you will not incur any fees as a result of such reimbursement.

We may with hold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (K+K Keramik, Kyhnaer Weg 10, D-04509 Delitzsch), without undue delay and in any event not later than thirty (30) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty (30) days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End Right of withdrawal

Prices and Shipping costs

All prices of Products and shipping costs include German VAT. For delivery outside of Europe, you don't have to pay the German VAT to us, but you must pay customs duties and VAT in your country. Fore more information over your local duties and VAT please get in contact with your local customs authority.


Once you have paid, the goods will be shipt to you. The delivery time within Europe is usually 4-7 days.


You agree to make the payment in advance or PayPal. The advance payment can be made free in each Bank in Europe by EU-Standard-Bank-Transfer. Outside of Europe please use PayPal.

Reservation of ownership

Until the full payment, the goods remain our property.

Online dispute resolution

The European Commission provides a platform for online dispute resolution (OS). You can find the platform at